Return & Refund Policy
We want you to fall in love with your purchase and we continually strive to deliver
the highest quality products possible. If you have received a damaged or defective item, we will gladly replace the item at no additional cost. Please contact us within 48 hours after receiving your item(s). Our online store does not accept returns, refunds or exchanges, all sales are final.
We can only offer replacements at no additional cost if the criteria below are met: ltems are defective - damaged / broken or soiled / dirty upon arrival/ packages lost in transit. We do not accept returns or refunds if the customer changes their mind after receiving their order.
Note: MyHappySwitch cannot be held responsible for lost or misdirected packages.
Please make sure all the information you have provided is correct before submitting your order to avoid loss of mail or other incidents. International customer must provide a telephone number for delivery purposes.
If you have other concerns, please contact our customer service by email at support@myhappyswitch.com or by sending a ticket to our website.
Customers are asked to enter the correct addresses carefully, otherwise the package will not be delivered. If you think you have entered the wrong address, you should contact us
immediately to correct the mistake. If the package gets lost due to the customer providing the wrong address, our store won't be held responsible for its loss.
How to get your order replaced?
Send us an email stating your concern and attach a dated photo of the item(s) showing the size and its original packaging within 48 hours of receiving the order for a replacement. Note: Our team will inspect / verify the photo(s) before making a replacement.
https://www.myhappyswitch.com reserves the right to refuse any replacement if it does not meet the above criteria.
How to Get a Full Refund
To be eligible for a full refund, your product (s) should have one of the following conditions:
Our warehouse ship a wrong product to you .
The product is defective.
A cancellation requested before item has been sent out.
Your returned item must be unused and in the same condition as you received it. It must also be in the original packaging.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you have more questions, please contact us on our website here.
Our online store does not accept returns, refunds or exchanges, all sales are final.